why am i not receiving a payment prompt when trying to buy tickets?

when making a purchase, there may be times when you do not receive a payment prompt. if this happens, here are some troubleshooting steps you can take:

1. check your mobile money balance: it's important to ensure that you have sufficient funds in your mobile money account to cover booking fees. 
2. network issues: network glitches or temporary service outages could be the reason the payment prompt isn't appearing. waiting a bit and retrying usually resolves this.
   
3. contact customer support: if you've tried all these steps and still face issues, our customer support team is ready to assist you.